“The root cause of almost all people problems is the basic communication problem – people do not listen with empathy. They listen from within their autobiography. They lack the skill and attitude of empathy. They need approval; they lack courage.” When you listen, you transform a relationship by understanding another world view, thereby changing your own.

“The root cause of almost all people problems is the basic communication problem – people do not listen with empathy. They listen from within their autobiography. They lack the skill and attitude of empathy. They need approval; they lack courage.”

When you listen, you transform a relationship by understanding another world view, thereby changing your own.

_Principle-Centered Leadership_ by Stephen Covey